Computer help, at your own pace.
Some computer problems aren't broken hardware — nobody ever showed you, that's all. I sit down with you at your own table, in your own time, and explain things in ordinary words. Ask the same question as many times as you like. That's what the time is for.
No question is too basic.
Getting an address set up, or working out why messages stopped arriving. Attachments, folders, and what to do with the ones that look suspicious.
Photos
Getting pictures off a phone or camera and onto a computer, organising them so they can be found again, and sharing them with family without losing the originals.
Staying in touch
Video calls with children and grandchildren — set up properly, written down step by step, and practised until it works without help.
Forms and admin
Online forms, MyGuichet, appointments and applications. I sit beside you while you do it, rather than doing it for you.
CVs and job applications
Writing a CV, saving it as a PDF, and getting it attached to an application without the file mysteriously vanishing.
A new device
A new phone, tablet or laptop set up the way you actually use it — text large enough to read, the things you need on the first screen, the rest out of the way.
At your table, at your pace.
How I work, and what I'll never ask of you.
Your passwords stay yours
If something needs signing into, you type it in yourself — I've no need to see it. And no honest technician will ever ask you to hand over a password. If anyone does, that's your signal to stop.
Your banking stays in your hands
I'll gladly show you how online banking works and how to recognise a fake message. Logging in and moving money stay yours to do — I don't touch either.
I'll never ring you out of the blue
Real support doesn't cold-call. If someone phones claiming to be “computer support” and asks for access to your machine, it isn't me — and it isn't genuine. You can hang up.
Patience is the job
Thirteen years running kitchens taught me to stay calm and explain clearly when things are going wrong. Take all the time you need — that's what you're paying for.
Bring me the ones that worry you.
Fake warnings, emails claiming your account will close, calls from “Microsoft”, messages about a parcel being held. They're built to be convincing and they're aimed squarely at people who aren't certain.
If something looks off, keep it and show me. Working out whether a message is real is a normal part of a session and costs nothing extra.
If this is for a parent or relative.
Plenty of these visits get arranged by sons and daughters, often from a distance. That's completely normal — get in touch and we'll sort the details between us.
Two things worth knowing. I work with the person, not around them: they decide what they want to learn, and nothing gets changed on their machine without them following along. And I write everything down, so the aim is that they need me less over time, not more.
A year of Friday mornings.
At Digital Inclusion Luxembourg I helped run the open-door sessions — anyone could walk in with any question at all. Setting up an email address. Getting photos off a phone. Writing a CV. Working out what a message actually meant.
That's where I learned the part that isn't technical. Most of this work is patience and plain language — finding the words that make something click for the person in front of you. The technical side is usually the easier half.
What it costs
Prices are agreed before anything starts, so there's no surprise at the end. Tell me roughly what you'd like help with and I'll tell you what it would come to — that conversation is free and there's no obligation.
Bring me the thing that's been annoying you.
However small it seems. That's the job.